Return & Refund Policy

Return Eligibility and Timeframe

At My Store, you have 30 days from the date you receive your order to request a return. To qualify for a return, your item must meet all of the following criteria:

The product is unused and in its original condition without any unnecessary wear or damage.
All original parts, lids, accessories, and packaging are included with the return, whenever reasonably possible.
The product is not excluded from returns due to product-specific rules or being marked as a final sale.
You have followed all return instructions provided by My Store’s support team.
Items that have been misused, altered, or returned incomplete may be ineligible for a refund except where required by law.

How to Initiate a Return

To start a return, please visit the Contact Us page on the My Store website and provide the following information:

Your order number
The item you wish to return
The reason for your return
For damaged, defective, or incorrect items, include clear photographs and detailed information about the issue

Do not ship any return items until you receive confirmed return instructions from My Store. Returns sent without prior approval or addressed incorrectly will not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not as you ordered, contact My Store promptly using the website’s contact form. Provide your order details and photographic evidence to help us evaluate your issue quickly.

My Store will assess the situation and offer a suitable resolution, which may include a replacement, refund, or another remedy depending on the circumstances.

Return Shipping Costs

Return shipping fees and any related charges will be handled according to the terms of your original order and applicable laws. Unless the return is due to our error or a defective product, customers are typically responsible for return shipping costs.

Refund Processing

Once we receive and inspect your returned product, we will notify you whether your refund has been approved. Approved refunds are usually processed within 5-10 business days and credited back to the original payment method used for your purchase.

Please note that your bank or payment provider may require additional time to post the refund to your account.

Order Cancellation

You may request to cancel your order within 24 hours of placing it by contacting My Store through the website. After this 24-hour window, cancellations may not be possible if the order has already been processed or shipped.

If cancellation is no longer available, you can return eligible items after delivery by following the return process described above.