Shipping Policy

Order Processing at My Store

After you place an order with My Store, we first confirm your payment and verify the availability of your items before moving forward. This includes careful review, picking, and packing of your purchase. Our standard processing time is 1-3 business days.

Please note that orders placed on weekends, holidays, during promotional events, or periods of high demand may take longer to process.

Shipping Options and Fees

Shipping fees and methods depend on your delivery location, the contents of your order, and the shipping service you choose. All applicable shipping charges and available delivery options will be clearly shown for your review at checkout.

Any shipping promotions will include eligibility rules and possible exclusions in the offer details.

Delivery Timeframes

Once your order is processed, delivery typically takes 5-10 business days. This timeframe can be influenced by carrier operations, weather, customs, or other local factors.

We provide tracking numbers when available so you can monitor your shipment’s progress. Please allow some time for tracking updates to appear after your package is handed to the carrier.

Accuracy of Shipping Address

Before finalizing your purchase, ensure your shipping address is complete and accurate to prevent delays or delivery issues. Incorrect or incomplete addresses may result in late deliveries, returns, or non-delivery of your package.

If you notice an error after placing your order, contact My Store promptly through our Contact Us page. While we strive to assist, address changes cannot be guaranteed once processing or shipment has begun.

Tracking and Delivery Concerns

Please use your tracking number to check your shipment's status. If your order is delayed, marked as delivered but cannot be found, or you experience other delivery issues, contact My Store via our Contact Us page.

We may ask for order and shipping details to help resolve the problem quickly and efficiently.

Lost or Damaged Shipments

If your package arrives damaged or appears lost, notify My Store immediately by emailing jeanettepayne912890@outlook.com or using our Contact Us page. Retain all packaging materials and provide photos or relevant details to assist in our review. We will guide you through the next steps according to our policies.

International Orders

For shipments outside the United States, additional charges such as customs duties, import taxes, brokerage fees, or other fees may apply depending on the destination country's regulations. These charges are usually the responsibility of the recipient unless otherwise stated at checkout.

Customs inspections and local procedures may also impact delivery timing.

Multiple Shipments and Product Availability

Some orders may ship in multiple packages due to product availability or logistical reasons. When this occurs, separate tracking numbers will be provided for each shipment.

If an item becomes unavailable after your purchase, My Store will contact you with options for a refund or a substitution.

Need Assistance?

If you have questions about your shipment or require support, please visit our Contact Us page. Providing your order number and tracking information will help us assist you promptly.